Terms and Conditions



Telnasal Money Back


SANOFI-AVENTIS HEALTHCARE PTY LTD ABN 43 076 651 959, Talavera Corporate Centre, Building D ,12-24 Talavera Road, Macquarie Park, NSW 2113, Australia.

Promotional Period:

Start date: 10 August 2020 at 09:00 am AEST

End date: 31 December 2020 at 11:59 pm AEDT

All claims must be received by the Promoter before 14 January 2021 at 11:59 pm AEDT.

Eligible Claimants:

Entry is only open to Australian residents who are 18 years and over.

How To Claim:

To be eligible to claim the Cash Back, the customer must purchase Telnasal Allergy Spray (“Participating Products”) from any store (“Participating Venues”) displaying advertising for this Promotion during the Promotional Period (“Qualifying Transaction”) and use the product, as instructed for 14 days.

  1. If, after 14 days of using the Participating Product as instructed, the customer is not completely satisfied, they are eligible to claim the Cash Back.
  2. To claim the Cash Back, the claimant must complete the following mechanic:
    1. Purchase a Participating Product from a Participating Venue (including their online stores) within Australia during the Promotional Period;
    2. No sooner than the 14th calendar day following purchase, visit www.telfast.com.au/telnasalmoneyback and complete the online claim form by providing their name, email address, mailing address, mobile number, date of purchase, store of purchase, product purchased and an Australian bank account BSB and Account Number;
    3. Upload a scanned, legible image of the original receipt for the purchase of the Participating Product, including the date of purchase.
    4. Claims must be received no later than 14 January 2021 at 11:59 pm AEDT. Claims are deemed to be received at the time they are received by the Promoter and not at the time of submission by the claimant.

It is the responsibility of the claimant to check that the bank details provided are correct to ensure the money back Cash Back can be awarded. The Promoter will not be responsible for a failure of the claimant to provide correct details. A claimant may forfeit the right to the money back Cash Back if incorrect details are provided, illegible or details provided are mistakenly incorrect and linked to the wrong account. The Promoter recommends that the claimant checks all details provided on the claim form are correct before submitting.

Proof of Purchase: The claimant must retain proof of purchase. The proof of purchase required is an original receipt for the Qualifying Transaction.

Participating Products:

  • Telnasal Allergy Spray

Claims Permitted:

There is a limit of one (1) claim per household and per person (based on mailing address and mobile number) during the Promotional Period. There is also a limit of 1 claim per purchase receipt. Claimants who attempt to use multiple household mailing addresses to claim will be ineligible to claim.

Cash Back Description

Number of this Cash Back

Value (per Cash Back)

Winning Method



The Cash Back is a refund of the purchase price paid for the Participating Product. Cash Back will be paid via bank transfer to the account details nominated by the claimant.


Up to AUD$23.00


No part of this Cash Back is exchangeable or transferable. Cash Back will be paid into the claimants back account within 7 working days of claim being approved.





  1. The claimant agrees and acknowledges that they have read these Conditions of Claim (and Schedule) and that claiming a Cash Back in the Promotion is deemed to be acceptance of these Conditions of Claim (and Schedule). Any capitalised terms used in these Conditions of Claim have the meaning given in the Schedule, unless stated otherwise. Offer not valid in conjunction with any other offer.
  2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Claims are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the claimant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible claims will be accepted for Qualifying Transactions made during the Promotional Period until 14 January 2021 at 11:59pm AEDT.
  4. Any questions regarding the promotion or claim process can be submitted via email to [email protected].
  5. Employees (and the immediate family members) of agencies/companies directly associated with the conduct of this Promotion, Participating Venues, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to claim. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  6. Claimants must keep their proof of purchase specified in How to Claim for their claim as proof of purchase ("Proof of Purchase"). If a claimant fails to produce the Proof of Purchase for their claim, as and when requested by the Promoter, the Promoter has the right to invalidate the claimant's claim and the claimant's right to a Cash Back. Purchase receipt(s) must clearly specify: (a) the store of purchase as a Participating Venue; (b) the required product/s or service/s to be purchased to claim; and (c) that the purchase was made during the Promotional Period and prior to submitting a claim. If the Promoter invalidates a claim and forfeits the claimant’s right to a Cash Back, the Promoter may require a Cash Back already awarded to be returned to the Promoter.
  7. Cash Back will be awarded to the person named in the respective claim and any claim that is made on behalf of a claimant or by a third party will be invalid. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
  8. The Promoter collects personal information in order to conduct the offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, offer suppliers and as required, to Australian regulatory authorities. Claim is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. Claimants should direct any request to access, update or correct information to the Promoter. All claims become the property of the Promoter. The Promoter will also use and handle personal information as set out in its Privacy Policy, which can be viewed at www.sanofi.com.au. The Privacy Policy also contains information on how claimants may opt out, access, update or correct their personal information, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. The Promoter will not disclose claimants' personal information to any entity outside of Australia.
  9. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the Cash Back, any delay or failure relating to the Cash Back itself or failure by the third party to meet any of its obligations in these Conditions of Claim or otherwise.
  10. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Claim restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  11. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify suspend the Promotion and invalidate any affected claims, or suspend or modify a Cash Back.
  12. The Promoter reserves the right, at any time, to validate and check the authenticity of claims and claimant's details (including a claimant's identity, age and place of residence). In the event that a claimant cannot provide suitable proof, the claimant will forfeit the Cash Back in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible claims, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to claim a Cash Back. Claims containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to claim a Cash Back. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically claim repeatedly is prohibited and may render all claims submitted by that individual invalid.
  13. The Promoter reserves the right to disqualify claims in the event of non-compliance with these Conditions of Claim. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each claimant and no correspondence will be entered into.
  14. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any Cash Back (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  15. The claimant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  16. The Promoter accepts no responsibility for any tax implications and the claimant must seek their own independent financial advice in regards to the tax implications relating to the Cash Back or acceptance of the Cash Back.
  17. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.