FAQs

What are the participating products in the Telfast Money Back Cash Back promotion?

Telnasal Allergy Spray

 

How much Money Back Cash Back will I receive?

The Money Back Cash Back is a refund of the purchase price paid for the Participating Product up to $23.00.

 

When can I make a purchase?

Promotion Start date: 10 August 2020 at 09:00 am AEST

Promotion End date: 31 December 2020 at 11:59 pm AEDT

All claims must be received by the Promoter before 14 January 2021 at 11:59 pm AEDT.

 

When can I claim my Money Back?

Promotion Start date: 24 August 2020 at 09:00 am AEST

Promotion End date: 14 January 2021 at 11:59 pm AEDT.

 

How many times can I claim a Money Back?

There is a limit of 1 claim per household in the promotion. 

 

How do I claim my Money Back?

To claim the Money Back Cash Back:

  1. Purchase a Participating Product from a Participating Venue (including their online stores) within Australia during the Promotional Period;
  2. No sooner than the 14th calendar day following purchase, visit www.telfast.com.au/telnasalmoneyback and complete the online claim form including providing details for an Australian bank account BSB and Account Number;
  3. Upload a scanned, legible image of the original receipt for the purchase of the Participating Product, including the date of purchase.

 

What Proof of Purchase do I need to provide?

You must provide an itemised purchase receipt. The receipt must clearly show the participating product purchased, the store where the product was purchased and the date and time the purchase was made.

 

How will I receive my money back?

The Money Back Cash Back is a refund of the purchase price paid for the Participating Product. Cash will be paid via bank transfer to the account details nominated by the claimant.

 

How long will it take to receive my money back?

Money back will be paid into the claimants back account within 7 working days of claim being approved.

 

What if my bank details are submitted incorrectly?

It is your responsibility to check that the bank details provided are correct to ensure the money back Cash Back can be awarded. A claimant may forfeit the right to the money back if incorrect details are provided, illegible or details provided are mistakenly incorrect and linked to the wrong account. Please checks all details provided on the claim form are correct before submitting.

 

Where can I find the terms and conditions?

You can find the terms and conditions here.

 

I didn’t receive an email confirming my claim?

Please make sure you check your spam and junk email folders if you have not received an email in your inbox.  

 

I have a problem with my claim who should I contact?

You can call us on 1800 046 279 (Mon-Fri, between 9am-5pm, excluding public holidays) with any questions relating to the promotion or your money back Cash Back claim.

You can also Contact Us with any questions and a member of our team will respond within 2 business days.